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If you're unhappy with your internet speed, you may wish to consider changing your Internet Service Providers. Different ISPs will have different levels of connectivity considering the area you live in. The reason download/ upload speeds can differ so greatly is due to the number of users who are using the same fiber line at the same time, quality of fiber line etc.
The best way to check if your internet speed is slow due to other users hogging up bandwidth is to check your internet speed multiple times during different parts of the day.If your speed changes drastically, it may be time to change to a new ISP who is not overselling their bandwidth packages.Changing your Internet Service Provider is pretty easy, the important thing to note is to allow for some overlap time to ensure your internet is not cut off.